Privacy Policy
Last updated: September 2026
Pakheraa Journeys (P) Ltd. ("Pakheraa Journeys", "we", "us", "our") operates pakheraa.com and provides trekking, tour, flight, visa, and vehicle rental services. This Privacy Policy explains what information we collect when you use our website or book a service with us, how we use it, and the choices you have.
1. Information We Collect
When you fill out a booking, contact, or inquiry form on our website, we collect information such as your name, email address, phone number, nationality, travel dates, and any message or requirements you share with us. If you book a specific service (trek, tour package, flight, visa application, or vehicle rental), we may also collect passport details, emergency contact information, or other documents required for that service.
We also automatically collect some technical information when you visit our site, such as your approximate location (country), browser type, and pages viewed, which helps us show prices in your local currency and improve the site.
2. How We Use Your Information
We use the information you provide to:
- Respond to your inquiries and process your bookings
- Communicate with you about your trip, payment, or reservation
- Send booking confirmations, OTP codes for account security, and important updates about your trip
- Improve our website, packages, and customer service
- Comply with legal and regulatory requirements (e.g. visa or immigration processes)
We do not sell your personal information to third parties.
3. Sharing Your Information
We share your information only where necessary to deliver the service you booked — for example, with airlines, hotels, trekking guides, transport providers, or government/visa offices directly involved in your trip. We may also share information with payment processors to complete a transaction. We require these partners to handle your information responsibly.
4. Cookies
Our website uses cookies and similar technologies to remember your preferences (such as currency and language), keep you signed in where applicable, and understand how visitors use our site. You can control or disable cookies through your browser settings, though some parts of the site may not work as intended if you do.
5. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations (such as tax and travel-document record-keeping), resolve disputes, and enforce our agreements. Inquiry and contact form submissions that do not result in a booking are retained only as long as needed to respond to you.
6. Your Choices
You may contact us at any time to ask what personal information we hold about you, request a correction, or request that we delete information we no longer need to retain for legal or operational reasons.
7. Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100 percent secure, and we cannot guarantee absolute security.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The Last updated date at the top of this page shows when it was last revised.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
- Email: info@pakheraa.com
- Phone: +977 9861220524
- Address: Bharatpur-10, Chitwan, Nepal
